Shipping Policy | Gemsilk

Shipping Policy

Effective Date: 21/07/2026

At GemSilk, we are committed to delivering your favorite jewelry safely and on time. Every order is carefully packed to ensure it reaches you in perfect condition.

Order Processing

  • All orders are processed within 2–3 business days after successful payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During festive seasons, sales, or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery timelines are:

  • Metro Cities: 2–5 Business Days

  • Other Cities & Towns: 3–7 Business Days

  • Remote Locations: 5–10 Business Days

Please note that these are estimated delivery times and may vary depending on your location and courier partner.

Shipping Charges

  • Free Shipping is available on eligible orders across India.

  • If any shipping charges apply, they will be clearly displayed during checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation via Email and/or SMS containing your tracking details.

You can use the tracking link to monitor the status of your shipment in real time.

Delivery Attempts

Our courier partners will make delivery attempts at the shipping address provided during checkout.

If the delivery cannot be completed due to:

  • Incorrect or incomplete address

  • Customer unavailable

  • Repeated refusal to accept the order

the shipment may be returned to us. Additional shipping charges may apply for re-dispatch.

Cash on Delivery (COD)

Cash on Delivery (COD) is available for selected serviceable PIN codes.

GemSilk reserves the right to restrict or disable COD for customers who repeatedly refuse deliveries without a valid reason.

Shipping Coverage

Currently, GemSilk ships across India to most serviceable PIN codes.

At this time, we do not offer international shipping.

Delayed Deliveries

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Transportation disruptions

  • Courier operational delays

  • High order volumes during festive seasons or sales

We appreciate your patience in such situations and will do our best to keep you informed.

Damaged Package

If you receive a package that appears to be damaged or tampered with, we recommend:

  • Taking clear photos before opening the package.

  • Contacting our customer support within 48 hours of delivery.

  • Sharing your Order ID along with the relevant photos.

Our team will review the issue and provide an appropriate resolution.

Incorrect Shipping Address

Please ensure that your shipping address, mobile number, and PIN code are accurate before placing your order.

GemSilk is not responsible for delays or delivery failures caused by incorrect or incomplete address details provided by the customer.

Need Help?

If you have any questions regarding your shipment or order status, our customer support team is here to help.

Email: support@gemsilk.in
Website: https://gemsilk.in

Thank you for choosing GemSilk. We appreciate your trust and look forward to delivering beautiful jewelry right to your doorstep.