Terms and Conditions

Terms & Conditions

Effective Date: 21/07/2026

Welcome to GemSilk ("we," "our," or "us"). By accessing or using https://gemsilk.in, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website.

1. General

These Terms & Conditions govern your use of the GemSilk website and all purchases made through our online store.

By placing an order, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

  • The information you provide is accurate and complete.

  • You agree to comply with these Terms & Conditions.

2. Products

GemSilk specializes in premium fashion jewelry and accessories.

We strive to display product images, colors, and descriptions as accurately as possible. However, slight variations in color, finish, or appearance may occur due to:

  • Screen settings

  • Photography lighting

  • Manufacturing variations

Such minor differences shall not be considered defects.

3. Pricing & Payments

  • All prices are listed in Indian Rupees (INR).

  • Prices are inclusive or exclusive of applicable taxes as displayed at checkout.

  • We reserve the right to change product prices without prior notice.

  • Payment must be completed using the payment methods available on our website.

4. Order Acceptance

After placing an order, you will receive an order confirmation email or SMS.

Order confirmation does not guarantee acceptance. GemSilk reserves the right to:

  • Cancel any order.

  • Limit quantities purchased.

  • Refuse service in cases of suspected fraud, pricing errors, or policy violations.

If payment has already been made for a cancelled order, the applicable amount will be refunded.

5. Shipping & Delivery

Orders are processed within the timelines mentioned in our Shipping Policy.

Delivery times are estimates and may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Unforeseen circumstances

GemSilk is not liable for delays caused by third-party logistics providers.

6. Returns & Refunds

All products sold by GemSilk are non-returnable and non-refundable.

Returns or exchanges are accepted only if you receive:

  • A damaged product

  • A defective product

  • An incorrect item

Such issues must be reported within 48 hours of delivery along with supporting photographs.

For complete details, please refer to our Return & Refund Policy.

7. Order Cancellation

Orders may only be cancelled before they are dispatched.

Once shipped, orders cannot be cancelled or modified.

8. Intellectual Property

All content available on this website, including but not limited to:

  • Logos

  • Images

  • Product photographs

  • Product descriptions

  • Graphics

  • Website design

  • Text

is the exclusive property of GemSilk and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. User Responsibilities

By using our website, you agree not to:

  • Use the website for unlawful purposes.

  • Attempt unauthorized access to our systems.

  • Upload harmful software or malicious code.

  • Misuse our website or interfere with its functionality.

  • Provide false or misleading information.

10. Limitation of Liability

GemSilk shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our maximum liability shall not exceed the amount paid for the product purchased.

11. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of your information as described in our Privacy Policy.

12. Changes to These Terms

GemSilk reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Any changes will become effective immediately upon publication on this page.

We encourage customers to review these terms periodically.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts in India.

14. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

GemSilk
Website: https://gemsilk.in
Email: support@gemsilk.in

Thank you for choosing GemSilk. We appreciate your trust and look forward to serving you.