Shipping policy

Shipping Policy

Effective Date: 21 July 2026

At GemSilk, we are committed to delivering your favorite fashion jewelry safely, securely, and as quickly as possible. Every order is carefully inspected, packed, and dispatched to ensure it reaches you in excellent condition.

Order Processing

  • All orders are processed within 2–3 business days after successful payment confirmation.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During festivals, promotional campaigns, or high-demand periods, order processing may take slightly longer than usual.

  • Once your order has been processed and dispatched, you will receive a shipping confirmation via Email and/or SMS.

Estimated Delivery Time

Estimated delivery timelines are:

  • Metro Cities: 2–5 Business Days

  • Other Cities & Towns: 3–7 Business Days

  • Remote Locations: 5–10 Business Days

These delivery timelines are estimates only and may vary depending on your location, courier partner, weather conditions, public holidays, or other unforeseen circumstances. Delivery dates are not guaranteed.

Shipping Charges

  • Free shipping is available on eligible orders across India.

  • If shipping charges apply, they will be clearly displayed during checkout before payment.

  • Any shipping charges paid are non-refundable, except where required by applicable law or if the error was caused by GemSilk.

Order Tracking

Once your order has been dispatched, you will receive an Email and/or SMS containing your shipment tracking details.

You can use the tracking link to monitor your shipment status in real time.

Delivery Attempts

Our courier partners will attempt delivery to the shipping address provided during checkout.

If delivery cannot be completed due to:

  • Incorrect or incomplete address

  • Incorrect contact information

  • Customer unavailable during delivery attempts

  • Repeated refusal to accept the order

the shipment may be returned to GemSilk.

If re-dispatch is requested, additional shipping charges may apply.

Cash on Delivery (COD)

Cash on Delivery (COD) is available only for selected serviceable PIN codes.

GemSilk reserves the right to refuse, restrict, or disable COD for customers who repeatedly refuse deliveries or misuse the COD facility.

Shipping Coverage

Currently, GemSilk delivers to most serviceable PIN codes across India.

At this time, we do not offer international shipping.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control, including but not limited to:

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Government restrictions

  • Transportation disruptions

  • Courier partner operational delays

  • High order volumes during festive seasons or promotional events

GemSilk is not responsible for delays caused by third-party courier partners or force majeure events. We appreciate your patience and will make reasonable efforts to keep you informed.

Damaged or Tampered Package

If your package appears damaged, tampered with, or opened at the time of delivery, we recommend that you:

  • Take clear photographs of the package before opening it.

  • Record an unboxing video whenever possible.

  • Contact our customer support within 48 hours of delivery.

  • Share your Order ID along with the relevant photographs or video.

Our team will review the issue and provide an appropriate resolution in accordance with our Return, Replacement & Refund Policy.

Incorrect Shipping Address

Please ensure that your shipping address, recipient name, mobile number, and PIN code are accurate before placing your order.

GemSilk shall not be responsible for delivery delays, failed deliveries, or additional charges arising from incorrect or incomplete information provided by the customer.

Ownership & Risk

Ownership and responsibility for the products pass to the customer upon successful delivery of the order to the shipping address provided during checkout.

Contact Us

If you have any questions regarding your shipment or order status, please contact us:

GemSilk

Website: https://gemsilk.in

Email: shop@gemsilk.in

We aim to respond to all customer inquiries within 24–48 business hours.

Thank you for choosing GemSilk. We appreciate your trust and look forward to delivering beautiful fashion jewelry to your doorstep.