Refund policy

Return, Replacement & Refund Policy

Effective Date: 26/07/2026

Welcome to GemSilk. We are committed to providing high-quality fashion jewelry that is carefully inspected and securely packed before dispatch.

Please read this policy carefully before placing your order.

1. No Return Policy

All products sold on GemSilk are non-returnable.

We do not accept returns for any of the following reasons:

  • Change of mind

  • Ordered by mistake

  • Personal preference

  • Didn't like the design, size, or color

  • Gift purchases

  • Incorrect product selection by the customer

  • Minor color variations caused by photography, lighting, or screen settings

We request all customers to carefully read the product description, specifications, dimensions, and images before placing an order.

2. No Cancellation Policy

Once an order is successfully placed on GemSilk, it cannot be cancelled.

Our team begins processing orders immediately after confirmation to ensure fast dispatch.

Cancellation requests made after placing an order will not be accepted.

3. No Refund Policy

GemSilk follows a strict No Refund Policy.

Refunds are not available for:

  • Order cancellations

  • Change of mind

  • Incorrect product selection

  • Customer preference

  • Delay caused by courier partners

  • Refused deliveries

  • Failed delivery attempts due to incorrect address or unavailable recipient

Once an order has been placed or dispatched, it is not eligible for a refund.

4. Damaged, Defective, or Incorrect Product

Although returns are not accepted, we will assist if you receive:

  • A damaged product

  • A manufacturing defect

  • An incorrect product

To report such an issue, please contact us within 48 hours of delivery.

Email: shop@gemsilk.in

Please include:

  • Order ID

  • Clear photos of the product

  • Photos of the shipping package

  • A brief description of the issue

We strongly recommend recording a complete unboxing video while opening your package. This helps us verify damage, missing items, or incorrect products.

Claims submitted without sufficient evidence may not be approved.

After verification, GemSilk may, at its sole discretion, offer one of the following:

  • Replacement of the same product (subject to stock availability)

  • Replacement with a similar product of equal value

  • Another appropriate resolution

Replacement requests that do not meet our verification requirements may be declined.

5. Replacement Conditions

A replacement request may be rejected if:

  • The issue is reported after 48 hours of delivery.

  • The product has been used, worn, washed, altered, or damaged after delivery.

  • Original packaging, tags, or accessories are missing.

  • The damage occurred due to improper handling, misuse, or normal wear and tear.

  • Adequate proof of the issue is not provided.

6. Product Availability

If the original product is unavailable, GemSilk reserves the right to provide:

  • A similar product of equal value, or

  • Another suitable resolution at our discretion.

7. Cash on Delivery (COD)

Cash on Delivery is available only for selected serviceable PIN codes.

If multiple COD orders are refused without a valid reason, GemSilk reserves the right to:

  • Restrict future COD orders

  • Require prepaid payment for future purchases

  • Cancel future COD orders without prior notice

8. Delivery Issues

Customers are responsible for providing accurate:

  • Name

  • Mobile number

  • Shipping address

  • PIN code

GemSilk is not responsible for delays or failed deliveries caused by:

  • Incorrect shipping information

  • Customer unavailable at the delivery location

  • Courier partner delays

  • Natural disasters

  • Government restrictions

  • Weather conditions

  • Other circumstances beyond our reasonable control

9. Product Care

To maintain the beauty and longevity of your fashion jewelry:

  • Keep away from water, perfumes, lotions, and chemicals.

  • Remove jewelry before bathing, swimming, or exercising.

  • Store in a dry, airtight place after use.

  • Store each piece separately to avoid scratches.

  • Clean gently using a soft, dry cloth.

Proper care helps preserve the finish and appearance of your jewelry.

10. Contact Us

If you have any questions regarding your order or this policy, please contact us.

GemSilk

Email: shop@gemsilk.in

Website: https://gemsilk.in

Customer Support Response Time: 24–48 Business Hours

11. Acceptance of This Policy

By placing an order on GemSilk, you confirm that you have read, understood, and agreed to this Return, Replacement & Refund Policy.

You also acknowledge that:

  • All products sold by GemSilk are non-returnable.

  • Orders cannot be cancelled after they are placed.

  • Refunds are not provided once an order has been placed or dispatched.

  • Replacement requests are considered only for verified damaged, defective, or incorrect products, subject to this policy.